To our Valued Customers and Partners
In response to COVID-19, we at ZucoraHome are continuing to work hard to support our customers, market partners and our national service technician community.
As you know, this situation continues to evolve day by day and we are actively monitoring new developments during these unprecedented times.
Please be assured that the health and safety of our associates, customers, and technicians are our number one priority.
Immediate actions that we are taking include:
- Virtual Operations. We have successfully transitioned the majority of our customer service and administrative operations to a "work-from-home" environment with our customer solution agents successfully assisting customers with their service requests. Effective, Tuesday, March 24 our shipping and production teams are temporarily suspended. They will return on Monday, April 6 if it is determined that it is safe to resume operations at that time.
- In-Home Service. During the temporary period "physical distancing", we are continuing to provide in-home treatment and repair services based on the comfort level of both the customer and the availability of our technicians to provide such services. In some instances, it may be necessary to delay and/or reschedule appointments to meet the needs of our customers or to ensure the safety of our technicians. We sincerely appreciate the understanding and patience should any delay in service create an inconvenience for our customers.
- Zucorians. As a family-owned organization, we are committed to supporting all of our associates (known affectionately as "Zucorians") and their families throughout this challenging period. We are providing as much flexibility as possible to safeguard the health of all our Zucorians while ensuring they are provided with the necessary tools and technology to continue to serve our customers.
- Our Community. We continue to look for ways to give back to our community as we support various organizations that serve those who are experiencing hardship during these difficult times. Wherever possible, our Zucorians are joining together in virtual environments to provide encouragement and support for our communities.
We recognize the disruption that this situation is causing in the lives of customers, our market partners, service technicians and all Zucorians. We are proud to have been serving Canadian families for more than 40 years and we sincerely value the trust and confidence they have placed in us as we help them protect family budgets while reducing the burden of managing their households.
President & CEO